I have a 1tb lacie harddrive which died when it was only a few months old. Luckily I back up everything! So a few months ago I sent this in to have it fixed and alas it has broken again in exactly the same way – The drives don’t spin up and I get a red error light. The response from LaCie is that my drive is out of warranty and that I can have it repaired for the price of a new drive. Ive put the full thread here but it reads like standard customer service BS – Feel free to skip to the end


Kris: I have a Lacie  black 1TB drive that I had repaired a little while ago. The drive has died a second time. I barely use the drive – its an occasional backup of my main drive.

When I connect power the blue led lights up, the drives do not spin, the fan does not spin and eventually the red warning led lights up as well.

I would like an RMA and if possible to exchange it for a less problematic drive thank you kris


Jack M: Posted: March 2, 2010 @ 12:53 AM


Good morning kris,

My name is Jack, and I will be happy to help you with your LaCie product. First of all, I would like to thank you for choosing LaCie, and we appreciate your patience and trust in our products. I believe you drive is not mounting and also your fan in the drive.

Many problems that occur with any electronics happen due to power problems. LaCie drives are powered by external power supplies. The external power supply is a small, black box that contains a transformer. This changes the AC power coming from a power outlet, into the small amount of DC energy required by a drive. They appear somewhat like this:

psu

A power supply failure can have these symptoms:

  • Unusual sounds coming from the drive (clicking, humming or beeping in some cases.)
  • Unusual sounds coming from the external power supply. They should normally be silent.
  • Errors in Device Manager or System Profiler (error codes, driver problems, etc.)
  • General file errors or other strange behavior.
  • Some models of drives will flash or alternate colors when not receiving enough power.

Try a different power supply unit, from LaCie and of the same specifications, if the drive has similar symptoms.

Thanks, and please let me know your results
Jack


kris n.

Posted: March 11, 2010 @ 10:47 AM
Well surprisingly enough I have a second power supply from the last time my drive died and it exibits the exact same conditions I mentioned above.

I would like the drive serviced or replaced – It is unacceptable for a relatively new hard drive to have so many issues as I am using this as a back up drive.

thank you kris


Posted: March 12, 2010 @ 1:18 AM




Good morning kris ,

Thanks for the update. Based on the symptoms you have described, the next step is to repair the drive.

As part of the repair and testing process the drive will be formatted and/or the mechanism may be replaced so any data on the drive will be lost.

Note: Please note that your drive is out of warranty the cost of repairing the drive starting of 99$.

Thanks,

Jack


and my response:

Thank you Jack,

It’s unfortunate that LaCie now numbers amongst the companies that I won’t hesitate to relate my frustrations with when people ask me my opinion. As a freelance techy graphic designer / musician this actually comes up quite often when people ask me what sort of gear I use.

So rather than pay LaCie the price of a new drive to repair this piece of junk a second time because even if it were fixed I wouldn’t trust it further than I could throw it – I think instead I will put the money towards making a video along the lines of “United Breaks Guitars”. It would be a short video featuring a local punk rock band mournfully lamenting LaCies once great reputation and eventual decline that will be interspersed with high definition slow-motion, closeup and brightly lit footage of me smashing this crappy drive with a sledgehammer. Can’t you just see the spray of small bits of plastic bits tumbling end over end towards the viewer in slow motion? I love that!

Do you think I should rent multiple cameras and capture multiple angles? Does LaCie have a recommendation on which orientation I should set the drive on the ground in order to achieve the greatest spray of parts? Perhaps your engineers would know.

So, yeah… a local punk band to put the lyrics to music and will use the new drive I purchase (probably a seagate since their drives actually work) to store the tune after I record, composite, mix and master it.

My follow up video will be a short mockumentary capturing the highlights of my journey from my home state of Oregon (hey neighbor!) to Burningman with the shattered fragments of the drive talking about the scant memories of my very short relationship. “I barely knew ye!” Once at burningman we will interview a number of people who make insane art sculptures and reward the best idea for the final destruction of the remaining bits of the drive. First thing that comes to mind is a being tossed in the handcranked bowling ball trebuchet (catapault for the medeivally challenged) and launching it at many hundreds of miles an hour into the distance. Actually it would be best to try as many things as possible. Just for the viewers sake.

Did your PR department tell you guys about the PR disaster that resulted from United Breaks Guitars? with currently 8 million views on youtube its truly amazing how much sway a well-worded sentiment of frustration can hold. My favorite part was how Dave Carroll held to his principles and refused to be bought off when United realized how much bad press this whole thing was generating. in case your PR department was resting on their laurels I include a link for your amusement http://www.youtube.com/watch?v=5YGc4zOqozo

This whole thing is actually inspiring as I’m planning on doing a series of these videos including the one about Apple gear quickly degrading which is sure to stir alot of sympathy amongst all the people who bought the hype about their stuff as well.

Surely some folks in your office can relate with the slowdown, crashes and systematic degradation of Apple products. Iphone? More like iWait. what about the 30 minute or less battery life on their laptops after a year? Thats so annoying!

anyways thanks for listening

Thanks for your time, kris


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